Privacy Policy – com777

1. Who We Are

com777 is an online gaming and sports betting platform ("the Platform", "we", "us", "our") serving English-speaking users, including Pakistani players who access the platform in accordance with applicable local laws. References to "you" or "the User" in this policy refer to any individual who accesses, registers with, or uses the com777 platform in any capacity.

com777 acts as the data controller in respect of the personal information collected through the platform. This means com777 determines the purposes and means of processing your personal data as described in this policy.

2. Information We Collect

com777 collects personal information in the following categories:

2.1 Registration Data

• Full legal name (as it appears on your CNIC)
• Date of birth (to verify that you are aged 18 or above)
• Email address
• Pakistani mobile phone number
• Username and encrypted password
• Residential address

2.2 Identity Verification (KYC) Data

• Copy of your CNIC (front and back)
• Proof of address documentation where required
• Selfie or facial photograph where required for identity confirmation

2.3 Financial Data

• Payment method details (JazzCash account number, Easypaisa number, bank account details for HBL, UBL, Meezan Bank or Bank Alfalah)
• Deposit and withdrawal transaction history
• Account balance and wagering history

2.4 Technical & Usage Data

• IP address and geolocation data
• Device type, operating system and browser type
• Session timestamps and login history
• Pages visited, games played and betting activity on the platform
• Cookie identifiers and similar tracking technologies (see Section 6)

2.5 Communications Data

• Records of any communications you send to com777 via live chat, email or support tickets
• Feedback, complaints or account queries submitted to our support team

3. How We Use Your Data

com777 uses the personal information collected for the following purposes:

• Account management: To register, maintain and administer your com777 account, including processing deposits, withdrawals and bonus credits.
• Identity verification: To verify that you meet the minimum age requirement of 18 years and to confirm your identity in compliance with anti-money laundering (AML) obligations.
• Platform security: To detect, investigate and prevent fraudulent activity, unauthorised account access, and other security incidents.
• Regulatory compliance: To fulfil our obligations under applicable laws and regulations, including AML requirements, responsible gaming obligations and reporting duties.
• Service improvement: To analyse usage patterns, optimise platform performance, and develop new features and content based on user behaviour and feedback.
• Customer support: To respond to your enquiries, resolve disputes and provide technical assistance.
• Marketing communications: Where you have provided consent, to send you information about promotions, bonuses and platform updates. You may withdraw this consent at any time from your account settings.
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling and to provide appropriate interventions or tools where warranted.

4. Legal Basis for Processing

com777 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between you and com777, including account operation, payment processing and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, age verification requirements, and tax reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where your explicit consent has been obtained and can be withdrawn at any time.

5. Data Sharing and Disclosure

com777 does not sell your personal data to third parties. We may share your information in the following limited circumstances:

• Payment processors: Sharing of necessary financial data with JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah and other payment service providers to process your transactions.
• KYC and identity verification providers: Sharing of identity documents with third-party verification services engaged to fulfil AML and age verification obligations.
• Game software providers: Sharing of limited technical data with game providers to enable fair game operation and dispute resolution.
• Legal and regulatory authorities: Disclosure of personal data where required by applicable law, court order, or a lawful request from a regulatory or law enforcement authority.
• Corporate transactions: In the event of a merger, acquisition, or sale of substantially all assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom com777 shares personal data are required to handle that data in accordance with applicable privacy law and are prohibited from using it for any purpose beyond the specific service they are providing.

6. Cookies and Tracking Technologies

com777 uses cookies and similar tracking technologies on the platform. Cookies are small data files placed on your device that enable the platform to recognise your browser and retain certain preferences and session information.

com777 uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These cannot be disabled as they are essential for login sessions, security and core platform operations.
• Analytical cookies: Used to understand how users interact with the platform, which pages are visited most frequently, and where errors occur. This data is aggregated and anonymised.
• Functional cookies: Enable the platform to remember your preferences such as language settings, preferred payment method and responsible gaming limits.
• Marketing cookies: Used to deliver relevant promotional content where you have consented to receiving marketing communications from com777.

You may adjust your browser settings to refuse or delete cookies; however, disabling strictly necessary cookies will impair your ability to use the com777 platform.

7. Data Retention

com777 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Account data is retained for the duration of your account's existence and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Financial transaction records are retained for a minimum of seven (7) years from the date of the relevant transaction.
• KYC documentation is retained for five (5) years following account closure or the end of the business relationship.
• Support communications are retained for three (3) years from the date of the interaction.

Where retention is no longer legally required and no legitimate interest justifies continued storage, personal data is securely deleted or anonymised.

8. Data Security

com777 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the platform
• Encrypted storage of passwords using industry-standard hashing algorithms
• Role-based access controls limiting internal access to personal data on a need-to-know basis
• Regular security audits and penetration testing
• Two-factor authentication available to all account holders
• Automated anomaly detection to identify and respond to unusual account activity

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, com777 will notify affected users without undue delay in accordance with applicable law.

9. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by com777:

• Right of access: You may request a copy of the personal data com777 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where there is no legitimate basis for its continued retention, subject to our legal obligations to retain certain records.
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a machine-readable copy of your data.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, please contact com777 support via live chat or email at [email protected]. com777 will respond to all valid data rights requests within 30 days of receipt.

10. Children's Privacy

com777 is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by or is being used by a person under the age of 18, that account will be immediately closed, all associated funds will be forfeited, and the relevant personal data will be securely deleted.

If you have reason to believe that a minor has registered a com777 account, please contact our support team immediately.

11. Third-Party Links

The com777 platform does not include links to third-party websites. This Privacy Policy applies solely to personal data collected and processed by com777 in connection with your use of the platform. com777 is not responsible for the privacy practices of any third-party payment providers, and we encourage you to review the privacy policies of any payment service you use to fund your com777 account.

12. Changes to This Privacy Policy

com777 reserves the right to update this Privacy Policy at any time. Where material changes are made, we will notify registered users via the email address on file or by a prominent notice on the platform. The date of the most recent update is displayed at the top of this page.

Continued use of the com777 platform following notification of changes to this policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must close your account and cease using the platform.

13. Contact Us

For any questions, concerns or requests relating to this Privacy Policy or to the personal data com777 holds about you, please contact our Data Support team:

Email: [email protected]
Support channel: 24/7 live chat available on the com777 platform

com777 aims to acknowledge all data privacy enquiries within 48 hours and to resolve them within 30 days where technically and legally practicable.